When one thinks about quality and what it means, many thoughts may come to mind. Quality can be defined as the outcome of a particular task or product; it can also be used to describe a service that has been performed. In essence, quality is meant to express that a product and/or service is free from error and is guaranteed to deliver 100% satisfaction. Quality, when referred to in the healthcare industry, is of great importance. Some hospitals have the ability to execute in this area while others struggle. Many healthcare organizations create a board of executives that are dedicated specifically to creating new initiatives to improve quality. An example that exhibits the significance of quality can be shown in consumer choices. When consumers make decisions on products or services they base them on previous experiences, word-of-mouth, and quality. In order to be successful, it is important to place an emphasis on quality; good quality can be linked to excellent experiences which can then be linked to superior marketing for any business or individual. Additionally, quality demonstrates ones commitment to attention to detail. It can be noted that some of the most successful businesses have exceptional quality and continue to make efforts to enhance their quality.
Now when placing an emphasis on healthcare quality, it is important to understand what exactly is needed to achieve the proper delivery of quality care. Quality can expected from all aspects in the patients mind. The experience in a healthcare facility has to be a memorable one every time.
